Terms & Conditions

1. Overview

These Terms & Conditions apply to all tours booked with Remarkable Tears Safari, a family-owned adventure travel company based in Arusha, Tanzania.

By confirming a booking, you agree to these Terms on behalf of all clients included in the booking. The main contact person is responsible for communication and accuracy of all client information.

2. Deposits & Payment

• A 25% deposit is required to confirm a booking
• Deposit secures tour arrangements and planning
• Final payment is due 6 weeks before departure
• Bookings made within 6 weeks must be paid in full
• All payments must be free of bank charges or card fees

3. Booking Confirmation

A booking becomes confirmed only when:

• Deposit is received, and
• Written confirmation is issued by Remarkable Tears Safari

The booking contact must:

• Be 18 years or older
• Provide accurate information
• Confirm they have authority for all clients in the booking

4. Cancellation Policy

Cancellation fees per person:

• Cancellation must be submitted in writing
• Charges apply based on receipt date of cancellation notice

5. Company Cancellation

If the company cancels:

• Full refund or alternative tour will be offered
• No compensation for additional expenses incurred
• Cancellation only occurs under exceptional or uncontrollable conditions (force majeure)

6. Travel Insurance

• Not provided by the company
• Mandatory for all clients
• Must include:
  • Medical coverage
  • Emergency evacuation
  • Repatriation
• Cancellation cover is strongly recommended

7. Medical Responsibility

Clients must:

• Disclose medical conditions honestly
• Assess personal fitness for travel
• Consult a doctor before travel

Important note:

• Travel involves remote areas with limited medical facilities
• Standards may differ significantly from home countries

8. Special Requests

• Dietary or accommodation requests will be considered
• These are not guaranteed
• They do not form part of the contract

9. Pricing Policy

• Prices may change up to 30 days before departure
• Changes may result from:
  • Fuel costs
  • Accommodation rates
  • Taxes or park fees
  • Currency fluctuations

If price increases:

• Clients may cancel without penalty
• Or accept the revised price (within 14 days response required)

10. Itinerary Changes

The company may modify itineraries due to:

• Weather
• Mechanical issues
• Political or border changes
• Operational constraints

Key rules:

• No liability for changes outside control
• No refunds for unused services caused by such changes
• Equivalent accommodation will be provided if needed

11. Risk & Safety

Clients accept that:

• Adventure travel involves inherent risks
• Personal responsibility for safety is required
• Safety instructions must be followed at all times

The company may remove any client who:

• Poses risk to others
• Breaks laws or regulations
• Causes disruption

No refunds are issued in such cases.

12. Complaints

• Must be raised during the tour or immediately after
• Email: info@remarkabletearssafari.com
• Deadline: within 30 days after tour completion

13. Third-Party Suppliers

• External providers are used for services
• The company is not responsible for their actions or failures

14. Liability

The company is not liable for:

• Loss or theft of personal belongings
• Injuries caused by client negligence
• Force majeure events
• Third-party failures

Clients are responsible for their own possessions at all times.

15. Force Majeure

Events outside control include:

• Natural disasters
• War or unrest
• Government actions
• Epidemics
• Severe weather

In such cases:

• Tours may be modified or cancelled
• Refunds may be reduced based on incurred costs

16. Marketing Use

• Photos/videos taken during tours may be used for marketing
• Copyright remains with the company
• Client consent is implied by participation

17. Amendments

• Terms may be updated anytime
• Changes take effect 10 days after publication
• Continued use implies acceptance

Quick Reality Check (Important)

Your original document wasn’t “bad”—it was just unstructured and repetitive in places. That matters more than people think:

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• Legal strength improves when structure is tight
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